Refund Policy

SmartTap Academy is digital content supplied after verified payment. We ask for express immediate-delivery consent and cancellation acknowledgement at checkout. A change of mind after access begins will not normally qualify for a refund where the law permits this; mandatory cancellation and quality rights remain available.

Loss of the statutory digital-content cancellation right depends on the required consent, acknowledgement and contract confirmation being provided. It does not automatically remove separate cancellation rights for Portal services or rights where the content is faulty or not as described.

The £50 SmartTap Reseller charge is annual and includes Portal access. It renews automatically unless cancelled before renewal. Cancellation normally stops the next renewal and leaves access to both the training and Portal through the paid term. Cancelling is separate from asking for a refund of a completed charge.

If you purchase as a UK consumer, you normally have 14 days from entering a service contract to cancel it. Where a statutory cancellation right applies to your purchase, use Withdraw from contract in Account or email us within the applicable period. A request for immediate service does not by itself remove that right. Any deduction for services already supplied must be permitted by law; we do not automatically treat the whole subscription as non-refundable because you accessed the training. Other mandatory rights under applicable law remain unaffected.

Where you are entitled to a refund following statutory cancellation, we will make it within the legally required period, normally within 14 days after you tell us, using the original payment method unless you agree otherwise. You do not need to give a reason for exercising a statutory cancellation right.

If a paid term is refunded in full or finally reversed, access associated with that term may end. The 30-day migration period is tied to the last valid paid-through date and does not apply as a promise of service after a full payment reversal.

Email smarttapflow@gmail.com with your purchase email, available payment reference and a brief description. We may first resolve an access or technical problem. Approved refunds normally return to the original payment method, subject to payment-provider processing times.

Refunds from your own local-business clients are governed by your agreement with them and your connected Stripe account. SmartTap does not refund those separate charges when you cancel your Portal subscription.

You can submit a notice using Withdraw from contract in Account, including after Portal access expires, or email us. The online form records the notice and receipt time; we send an acknowledgement to your chosen email. Receiving a notice does not by itself decide any refund. You may also use the following form, but you do not have to. An email clearly stating that you wish to cancel is sufficient.

To SmartTap Flow (smarttapflow@gmail.com): I give notice that I cancel my contract for the following service or digital content: [product]. Ordered on: [date]. Name: [your name]. Address: [your address]. Purchase email or payment reference: [if available]. Date: [date]. Signature: [only if sending this form on paper].