Terms of Service

If you use SmartTap Flow to provide services to local businesses, you operate independently. SmartTap Flow does not employ you, appoint you as an agent or guarantee clients, reviews, income or profit. You remain responsible for your own offers, contracts, taxes, permissions, sales practices and client support.

You must follow applicable law and third-party platform rules. Use neutral review invitations. Do not solicit fake reviews, offer review incentives, selectively invite positive reviews, discourage negative reviews, coerce reviewers, require particular wording or automate review posting. Do not claim Google affiliation or endorsement.

Do not use the service for fraud, impersonation, phishing, malware, harassment, unlawful goods or services, unauthorised content or branding, or circumvention of access restrictions. Report abuse to our contact email with the relevant Smart URL or content and a description of the issue. We do not proactively verify every item a reseller publishes.

The annual subscription has a £50 GBP base price. The amount and currency shown at checkout are charged to the purchasing account and give access to the playbook, sales kit, supplier guide and NFC setup lessons during each paid term. It also includes 12 months of SmartTap Portal access for each paid year. Physical NFC cards are separate.

The lessons also explain direct-link NFC and QR delivery. You may use practical scripts and checklists in your own business while subscribed, but may not redistribute, publish, resell or sublicense the course or provide another reseller with your account.

The subscription does not include NFC stock, printing, shipping or installation unless your order expressly says otherwise. Products ordered from an independent supplier are purchased under your agreement with that supplier. Check specifications, compatibility, delivery, duties and return arrangements before ordering. We remain responsible for the SmartTap services and information we promise to provide. Any physical product sold directly by us is governed by its own order details and applicable rights.

Training and Portal access are provided online after verified payment. You need an internet connection, a current web browser and a Google account. Programming physical NFC cards also requires compatible NFC hardware and suitable writing software. Physical cards and writing tools are not included.

The SmartTap Reseller subscription includes Portal software access, hosting for up to 100 managed Smart URL card records across its clients, and Portal-specific setup, sales and operations resources during each paid term. It does not include physical NFC cards.

During the paid term, you may configure, sell and support SmartTap-powered managed NFC services for your own local-business clients. This is a limited, non-exclusive, non-transferable licence. Local businesses do not receive Portal accounts. You may not resell accounts, sublicense the software, distribute protected resources, claim ownership of our domains or build another reseller platform from our resources.

Your local-business client relationships remain yours. We do not use the business contact details you enter as a sales list to solicit those businesses for a competing reseller service. You are responsible for the accuracy and lawful use of the destinations, branding and contact information you configure.

Business Hub content enabled for publication, including public contact details and guest Wi-Fi credentials, is intentionally published to anyone with that Smart URL. Obtain the business's approval before enabling it and share only guest-network credentials suitable for public use. Operational owner contact details remain separate from the Hub's public Contact section, but a general contact email is published as the feedback destination if Feedback Email is blank and feedback is enabled.

The SmartTap Reseller subscription renews automatically each year at the amount and currency confirmed at checkout unless you cancel before renewal. Your Stripe billing page shows the subscription status and allows cancellation. Cancellation normally takes effect at the end of the paid term; training, Portal access and the service licence continue until then.

At the end of the paid term, Portal records remain viewable for export and renewal, but new setup and editing stop. Eligible active review-first cards open their configured Google review destination only for 30 days, then display an unavailable screen. Business Hub cards display an unavailable screen as soon as the paid term ends and never switch to a Google review redirect. Draft, disabled, retired and paused or archived client links do not become active. A paid renewal can restore eligible journeys on the same nonretired tokens.

You must arrange migration with your own clients. Moving to another provider may require rewriting writable NFC tags, replacing locked tags and reprinting QR material. An export does not transfer SmartTap domains or redirect infrastructure. A stable Smart URL is not a promise of perpetual hosting. Cancelling Portal does not cancel or refund subscriptions that your own clients pay to your connected Stripe account.

The allowance counts each nonretired managed Smart URL card record, including drafts and disabled cards and cards under paused or archived clients. A never-activated draft can be deleted. A used card can be permanently retired to free a slot, but its token cannot be restored or reassigned. The allowance does not limit how often a link is opened or count copied physical cards.

We do not promise unlimited traffic or lifetime hosting. The public service may experience reasonable maintenance or interruptions. We may take proportionate action against fraud, security threats or unlawful use.

The displayed annual total includes applicable tax. Prices in other currencies are rounded up from a conversion of the £50 GBP base price, and the selected amount and currency apply to subscription renewals. Any optional bank or currency-conversion fees charged by your payment provider are your responsibility. Physical cards, printing and third-party accounts are separate costs.

Access is granted after verified payment. An incomplete or failed charge does not grant access, and a failed renewal does not extend a paid term. A full refund or final reversal can remove access to the training and Portal for the affected term.

Our Refund Policy forms part of these Terms. A partial refund does not automatically remove all access. Nothing in these Terms removes a legal right or remedy that cannot lawfully be excluded.

Keep your Google sign-in account secure and tell us promptly if you suspect misuse. You may not share your account with another reseller. Our original software, designs, domain infrastructure, course content and documentation remain owned by SmartTap Flow or their licensors. Your own and your clients' content remain yours or their licensors'. We do not claim ownership of NFC technology, public facts, independently obtained supplier information, practical knowledge you learn or independently developed work. Statutory exceptions remain available.

You give us permission to host, reproduce, resize and cache content you submit only as needed to supply, secure and support your configured service and follow lawful instructions. This does not authorise advertising reuse. Obtain the necessary rights and approvals before uploading or publishing content.

You are responsible for the content and links you submit and for obtaining the business's authority to manage its page. Before uploading logos, banners, photographs or other content, obtain the necessary copyright licences, trademark permissions and any other required permissions for public commercial use. A business supplying an image does not by itself establish that it has permission from the rights holder. Keep evidence of the permissions you rely on and provide relevant evidence if we investigate a complaint.

Copyright, trademark, privacy and other content concerns can be reported to smarttapflow@gmail.com. Our Content and reporting policy explains the information to include and how reports are handled. We may remove or disable disputed content and take proportionate action against repeated infringement or other material misuse. These responsibilities do not exclude liability or rights that cannot lawfully be excluded.

You may keep and use client-specific scripts, checklists, staff sheets and client packs that you lawfully prepared and supplied during a paid term using resources expressly designated for that purpose. This permission does not continue SmartTap hosting or restricted Academy access, permit public redistribution of our original templates, allow account sharing or license a competing platform. Independently learned knowledge and any wider rights expressly promised with your purchase remain unaffected.

Copyable sales scripts and client-scope checklists intended for client work, and Portal-generated staff handover sheets and delivery packs, are designated resources for this permission. This does not designate the full course or general lesson text for redistribution.

Templates and examples are general information. They are not legal, financial, tax or professional advice. You decide what is suitable for your own business and clients.

We process account, payment and client configuration data as described in the Privacy Policy. After a Portal term ends, owned records remain available in read-only form for export and renewal while needed for export, renewal or an unresolved support matter, subject to verified deletion requests and applicable retention obligations. We may retain payment and security records longer where legally required.

To request account or client-data deletion, email smarttapflow@gmail.com. We will verify ownership, explain any records we must retain, and arrange removal of eligible data. Deleting card configuration permanently affects physical cards and printed QR codes.

We do not guarantee business results. For business purchases only, to the extent permitted by law, we are not liable for indirect loss or lost profit, and our total liability for a claim is limited to the amount you paid us for the product giving rise to it. This business liability limit does not apply to consumers.

If you are a consumer, we remain responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded.

These Terms are governed by Scots law. For business purchases, the courts of Scotland have exclusive jurisdiction. If you are a consumer, this does not deprive you of mandatory protections or any right to bring proceedings in the courts available to you under applicable law.

Please contact smarttapflow@gmail.com if something is wrong so we can help. Doing so is encouraged and is not a condition of exercising court, regulator or lawful payment-dispute rights.

Questions and abuse reports can be sent to smarttapflow@gmail.com. We may take proportionate protective action at card, client or account level for a material breach, substantiated abuse, security risk or legal requirement. Where practicable and lawful, we will explain the reason and give you an opportunity to respond or correct it. Urgent protection may require action first. A negative review or good-faith payment dispute alone is not grounds for punitive suspension. A final payment reversal is handled separately through payment-entitlement reconciliation.

Mandatory law and the specific promises made with your purchase take priority over conflicting general wording. An incorporated Data Processing Schedule governs its processing-specific subject matter.

Changes to future offers apply prospectively and do not erase existing order rights, the purchased allowance or specific promises made for a paid term. Material changes may require fresh acceptance and legally required notice. If we withdraw a paid service, we will address notice, available exports and applicable unused-prepayment refunds or other remedies; we will not continue renewal charges for a service we no longer supply.